Frequently Asked Questions

Store

How do I get an update on my order placed through the online store?

The Casting Crowns online store is managed and fullfilled by Merch Den.  Please direct all questions about orders to service@merchden.com.

What if I need to exchange an item purchased online?

We do our absolute best to get all orders correct when they are processed. For all inquiries and policies, please see MerchDen's policies regarding shipping, exchanging, and returning items or contact us here.

Website

When is CASTING CROWNS coming to perform in my city?

The Tour Page is updated with the latest touring itenerary for Casting Crowns and is your best source of information for when and where live shows will take place. Additionally, you can signup to the Casting Crowns email list to be notified when shows are coming to your area.

How do I get Casting Crowns to play in my town?

There are many factors that go into booking a Casting Crowns concert. If you are interested in booking Casting Crowns please contact their booking agency at info@jeffroberts.com.

Other

Where Can I send Mail to Casting Crowns?

If you would like to send physical mail to the band, please address it to:
Casting Crowns
P.O. Box 150867
Nashville, TN 37215

How do I get permission to use a Casting Crowns song?

To request permission to use a Casting Crowns song in a presentation, video, etc. please submit your request to info@propermgmt.

Where do I get press materials or request an interview?

All press material and requests are handled by Casting Crowns management. Please submit all press requests to info@propermgmt.com